Job Description

Chief Operating Officer - Hagerstown, MD 120k

Spherion has partnered with Horizon Goodwill Industries (HGI) in the search for their Chief Operating Officer . As the COO you will serve with the Executive Leadership Team to create and foster a culture of innovation and continuous improvement that supports organizational growth and fulfillment of our vision, mission, and strategic plan. You will provide effective and inspiring leadership by being actively involved in all operating units, developing a broad and deep knowledge of all processes, and utilizing a data-informed approach to solving complex business problems. Reporting to the CEO, you will lead key business and support operations in alignment with our purpose and values, which consist of the Donated Goods Retail Program, Business-to-Business Contract Services, Information Technology, Real Property, Facilities, and Asset Protection/Safety.

Primary Responsibilities:

• Provide strategic leadership and direction for our social enterprises (donated goods retail and business to business services) and support functions that drives growth, advances our mission, enhances operational efficiency, elevates customer experience and satisfaction, and ensures financial and contract performance.
• Works effectively with Goodwill’s Board of Directors, CEO, and leadership team to develop overall organizational strategy, support mission integration, and advance efforts towards achieving its goals and vision. Ensures that strategic plan goals are effectively translated into operating plans and budgets.
• Directly support senior leadership team members in achieving operational and budgetary goals within these units/functions:

Donated Goods Retail: including store operations, E-commerce operations, inventory management, product acquisition, logistics, and customer experience.

Business Services: including facility-based and community-based contractual services to commercial, local, state, and federal government entities.

Information Technology : including information technology planning, acquisition, policies and standards; computer networks; and the development, security, maintenance, and operation of information systems.

Real Property and facilities : management of comprehensive real property strategic plan for all units, including facilities condition assessments, long-range development plans for new locations/facilities, and capital improvement projects including maintenance, grounds, and systems equipment.

Asset Protection/Safety: including security, asset protection, loss prevention, safety, and compliance programs to create a safety culture that protects the physical, financial, and human assets of HGI and our customers.

• Hold overall P&L responsibility for all operational business units. Support unit leaders in preparation of annual operational budgets, managing effectively within this budget, and reporting accurately on progress made and challenges encountered.
• Lead, coach, and develop Goodwill's senior management operations team with an emphasis on developing capacity in strategic analysis, process improvement, succession planning, forecasting, and budgeting.
• Champions support for the Goodwill mission and serves as a public spokesperson for the organization as necessary. Represents the organization in local, regional, and statewide events, committees, or appointments.

Ideal Candidate Profile: (combination of education, experience, and training may be considered)

• Bachelor's degree in business, management, or related field with 7+ years of increasingly responsible multi-unit business leadership experience. MBA or Master's degree in a related field is preferred. Note: A combination of education and/or experience that demonstrates the knowledge, skills, and abilities required below will be considered.
• Demonstrated excellence in organizational management with the ability to coach senior-level staff to create high-performance teams that develop and implement successful operational strategies.
• Extensive experience in managerial finance, including operations budgeting, fiscal management, and oversight of financial aspects in business segments with multi-million-dollar budgets.
• Track record of effectively leading an organization with a complex array of business segments and the ability to leverage strengths across areas.
• Ability to negotiate leases, contracts, and other business agreements, considering appropriate legal and business principles.
• An analytic and decisive decision-maker who can prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
• Specific experience in multi-unit retail, thrift retail, business development, federal/state contracting, business-to-business services, or similar business operations is preferred.
• Knowledge and understanding of Federal/State contracting requirements, Federal Acquisition Regulation (FAR), and the Federal Service Contract Act preferred.

If you are interested in learning more and having a conversation please email jeffreybutts@spherion.com today. Resumes must be submitted no later than June 8th to be considered for the opportunity.

About Horizon Goodwill Industries

Founded in 1955, Horizon Goodwill Industries (HGI) is a people-focused nonprofit workforce and human services organization headquartered in Hagerstown, MD. Our service area comprises communities in 17 counties across MD, PA, WV, and VA. Operating numerous social enterprises and providing diverse workforce and human services programs, HGI helps thousands of individuals each year advance their social mobility by meeting people where they are and helping them get where they want to be. To achieve this vision we employ over 500 individuals with an annual operating budget of $32 million. Our actions reflect our values that embody HOPE: we are Human-centered, Optimistic, Perseverant, and Engaged in all we do. Learn more at .

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